Blush & Drape

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FAQ

FAQ

Are you a licensed business?

Yes! We are a U.S.-based licensed merchant operating under Mash’s Venture LLC. Blush & Drape is our international brand, while Mash’s Club is our U.S. domestic brand. Both are dedicated to delivering quality, style, and confidence in every product we offer.

Yes, absolutely. Our website is powered by WooCommerce, which uses SSL encryptio  we n and secure payment gateways to protect your personal and payment information. You can shop safely knowing that all transactions on Blush & Drape are encrypted and private.

Orders take up to 24 hours to process and ship, excluding weekends and holidays.

  • Purchases made after 11 AM (PST) will be shipped the next business day.
  • Orders placed after 11 AM on Friday will usually be shipped the following Monday.

You can pay online by choosing the Online Payment option at checkout.

We currently accept:

  • bKash
  • Nagad
  • Bank Transfer (please provide a screenshot of your payment as proof)

Yes, we do! You can select Cash on Delivery while checking out.

  • Available inside Dhaka.
  • For orders outside Dhaka, shipping charges must be paid in advance.

Delivery charges may vary and are subject to change without prior notice.

  • Inside Dhaka: BDT 70
  • Outside Dhaka: BDT 120
  • Same Day Express Delivery (Inside Dhaka): BDT 150 (For same day express delivery you have to place an order before 11:30 AM. Otherwise after 11:30 AM the order will be marked as next day same express day delivery.) 

After your order is confirmed, you’ll receive a tracking number.

You can also contact us directly for updates — just send us your order information and name, and our team will gladly help you track your package.

Yes! By registering, you can:

  • Track your orders anytime through your account.
  • Receive exclusive notifications, updates, and offers.

Yes. Simply log in to your account and go to the “My Account” section to update your personal information.

Click on ‘Forgot Password’ on the login page. A link to reset your password will be sent to your registered email address.

Yes – all products sold at Blush & Drape are 100% authentic.

We import directly from official stores and authorized distributors.

You can check our proof of authenticity in the blogs section.

Please visit our Return & Exchange Policy page for complete details.

Absolutely! Our skincare products are not gender-specific — the ingredients and formulas are suitable for all skin types, ages, and ethnicities. Everyone deserves great skin!

We do our best to accommodate change or cancellation requests, but it’s not guaranteed.

If you contact us before your order is shipped, there’s a higher chance we can update or cancel it.

Please note:

If you paid via bKash, Nagad,  any transaction charges will be deducted from your refund.

Please try to contact us as soon as possible with your order information and name. If your order hasn’t been processed or handed over to the delivery carrier yet, we’ll gladly help update your address for you.

It’s not always guaranteed, but we’ll do our best!

Send us a photo and details of the product you want. Our team will try to source it and provide an estimated price.

Please note:

  • These special orders may take longer to arrive.
  • A 50–80% advance payment is required depending on the product type and availability.

We’re so sorry to hear that! Please contact us here

 with your:

  • Order number
  • Full name
  • Clear images of the damaged item

We’ll assist you right away. For more information, visit our Return & Refund Policy

We sincerely apologize for the inconvenience. Sometimes, your order may arrive in multiple shipments.

Please make sure to:

  • Check your parcel in front of the delivery person.
  • Once the delivery agent leaves, no exchange or refund can be processed for missing items.

If your package arrived broken, incomplete, or incorrect, please contact us here immediately and refer to our Return Policy.

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